Ecuador

Another amazing custom made trip to Peru from rough guides. The hotels and tours that was booked for us was great. All the tour guides were knowledgeable and helpful and even took beautiful pictures for us. If I have one suggestion to make is that our tour for the rainbow mountain, the communication could have been better. Because everyone has different levels of fitness we didn’t all make the hike at the same pace. It would have been better t tell the group before hand what time to meet up back down the van. And although we were dropped off near our hotel after the tour I expected to be dropped off at our hotel as we were picked up from there. The reason given was that the van was too big to come through the alley of our hotel which I found a bit strange as it was the same van that picked us up in the morning. Otherwise everything else was great. Communication with the booking of the whole trip was great and they were even checking up on us to make sure that everything was going smoothly. Thank you again cx

We just returned from a 2 week trip to Ecuador and visited the capital city, Amazon basin and the Galapagos. Tamer is world class and assembled a perfect itinerary. He checked in with us constantly ensuring we knew all the details about our upcoming adventures. Tamer also connected us with the most wonderful guides and experts- Alejandro, Sebastian and Remi (Namo Wildlife Reserve). They were incredible, accommodating and made the experience one we will remember forever. Thank you from the Barbato’s!

Rough guides curated the perfect experience for my family. I cannot thank Tamer enough from Rough Guides - we just returned from a two week adventure Quito, Amazon & Galapagos. And he was there every step of the way before, during & after. Answering all of questions supporting my requests to ensure we created the most magical experience for my family. He went above and beyond to ensure that my 9 -year-old who was celebrating his bday while we were away, had a birthday cake and a lovely dinner. The guides that he recommended were so knowledgeable and helpful. And I felt like I could truly relax instead of having to worry about all the logistics. Thank you again so much for making our adventure truly priceless. ❤️

This was our first booking with Insight Guides and we will be using them again! Our coordinator Tamer was super quick to get back to us. He responded to all our queries and offered alternative suggestions. He also made arrangements for video calls. He continually stayed connected while on our trip ensuring everything was going to our satisfaction. Super customer service. The ground team he coordinated for our different adventures in Peru were just as kind and professional.

Rough Guides hooked me up with a local tour operator to help plan a trip to Colombia. The experience was excellent! I got exactly what I wanted, recommendations, tours, transportation arrangements etc. The local operator was very good at back and forth exchanges, asked great questions to help with recommendations that suited our travel plans and style. The local tour arranger, Nick, also checked on us multiple times via Whatsapp during the trip to ensure things were going as planned. He also had great tips for foods to try, and insider information. Couldn't have been more pleased and plan to use Rough Guides for any travel outside the USA

Tamar from Rough Guides was more than helpful through the whole process from planning to execution. Tamar kept in touch with us constantly and even when another company, a cruise line, we were working with let us down while in Ecuador, Tamar and his local guide took up the slack and helped us amazingly. In addition to Tamar, the local guide, Sebastian Carrera, was amazing. In short, he was great!! Please see our review of him on Trip Advisor. Overall, an amazing trip that happened thanks to Rough Guides.